Training Cancellation Policy
The required deposit for all RawHyde training is $500. Since our training classes are typically sold out prior to commencement, last minute cancellations are very difficult to replace. Therefore, if you find it necessary to cancel or "reschedule," the following policy is enforced:
We request that you reschedule if at all possible because the team at RawHyde really does want to be able to provide you with the service you requested, but If you feel you must cancel your experience with us the following applies:
| Cancellation before scheduled date: | Amount |
|---|---|
| Cancellations 90 days or more before the scheduled event | a full refund subject to our terms below! |
| Cancellations 89 days to 60 days prior to the scheduled event | $250 cancellation fee |
| Cancellations 60 days to 45 days prior to the scheduled event | $350 cancellation fee |
| Cancellations 45 days or less prior to the scheduled event | forfeiture of deposit ** RawHyde like many small business’s has been heavily impacted by the pandemic, so refunds; if needed will be processed within a 120 day window of the request. |
Tour Cancellation Policy
The required deposit for all RawHyde tours is $750. Since our tours are typically sold out prior to commencement, last minute cancellations are very difficult to replace. Therefore, if you find it necessary to cancel or "reschedule," the following policy is enforced:
We request that you reschedule if at all possible because the team at RawHyde really does want to be able to provide you with the service you requested, but If you feel you must cancel your experience with us the following applies:
| Cancellation before scheduled date: | Amount |
|---|---|
| Cancellations 90 days or more before the scheduled event | a full refund subject to our terms below! |
| Cancellations 89 days to 60 days prior to the scheduled event | $300 cancellation fee |
| Cancellations 60 days to 45 days prior to the scheduled event | $500 cancellation fee |
| Cancellations 45 days or less prior to the scheduled event | forfeiture of deposit ** RawHyde like many small business’s has been heavily impacted by the pandemic, so refunds; if needed will be processed within a 120 day window of the request. |
Cancellation due to Rain or Natural Disaster:
Rain is part of the "Adventurer's Lifestyle," and we train accordingly. There are times when you ride in the rain, and there are times when you don't. If the weather forecast during a class indicates showers or light rain, The Class goes on!
If the forecast is for a solid storm, however, we will postpone the class and give you a "raincheck" or voucher which entitles you to attend any available class in the future. This is inconvenient for all, but it's simply no fun to try to learn in a downpour. In the event of weather related cancellation, it is our policy not to issue refunds. Typically, we can only offer a 3-day notice of the necessity to cancel a class due to rain. We realize that for clients who must fly-in this represents an additional inconvenience, so we will extend a $50.00 credit to help offset the re-booking fee with your airline. We try to never cancel a class as we realize that many of our customers have planned for months to participate, but sometimes it's unavoidable.
Talk to our Rider Advocate
Here at RawHyde Adventures we believe in actually having a conversation with people that are interested in our programs so please call us if you have the time. If you reach our voicemail; please leave a message and we WILL return your call promptly. Please Note: Occasionally we have programs that require the service of our entire staff and take us far beyond cell range, and thus it may be a day or two before we can return your call, but rest assured we will do so as soon as possible.
Even though we'd really rather talk to you in person.. email is sometimes necessary so - email if you must but call us if you can, we'll be delighted to answer your questions. If you do not receive a response to your email within 2 business days; please call. If we are out of the office (as stated above) we will contact you as soon as possible.
Thank you.